Privacy Policy

Who we are

Julie Naismith (“we,” “us,” “our”) operates the website julienaismith.com and the Be Right Back! application at berightbackapp.io. We are a Canadian business based in British Columbia, Canada.

For privacy inquiries, contact us at info@julienaismith.com.

What information we collect

Information you provide directly:

• Name and email address (when you sign up, subscribe, or contact us)
• Your dog’s name and training information (when you use the Be Right Back! app)
• Payment information (processed securely by Stripe — we do not store your card details)
• Messages you send to our coaching system or support team
• Survey and form responses

Information collected automatically:

• Device and browser information
• IP address and approximate location
• Pages visited and interactions with our website and app
• Cookies and similar technologies (see Cookies section below)

How we use your information

We use your personal information to:

• Provide and improve our services, including the Be Right Back! app and coaching features
• Generate personalized training plans and coaching responses based on your dog’s training history
• Process payments and manage your subscription
• Send you emails related to your account, training progress, and resources you’ve requested
• Send marketing emails (only with your consent — you can unsubscribe at any time)
• Analyze usage patterns to improve our products
• Respond to your questions and support requests

How we protect your information

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing through Stripe, and access controls on our systems. Your training data is stored on secure servers hosted by DigitalOcean.

No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Who we share your information with

We do not sell your personal information. We share information only with:

• Stripe — to process payments
• Kit (ConvertKit) — to manage email communications
• DigitalOcean — to host our application and coaching services
• Twilio — to facilitate in-app messaging with trainers
• Analytics providers — to understand how our website and app are used

These providers process your information on our behalf and are contractually obligated to protect it.

Cookies

We use cookies and similar technologies to:

• Keep you signed in to the app
• Remember your preferences
• Understand how you use our website
• Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

Email communications

In accordance with Canada’s Anti-Spam Legislation (CASL), we only send commercial emails with your express or implied consent. Every marketing email includes an unsubscribe link. We honor all unsubscribe requests promptly.

Transactional emails related to your account or subscription (such as receipts and service updates) are not affected by unsubscribe requests.

Your rights

Canadian residents (PIPEDA): You have the right to access, correct, and request deletion of your personal information. You may also withdraw consent for non-essential processing.

European and UK residents (GDPR / UK GDPR): You have additional rights including data portability, the right to restrict processing, and the right to lodge a complaint with your local data protection authority. Our lawful bases for processing are consent and legitimate interest.

To exercise any of these rights, email us at info@julienaismith.com.

Data retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your subscription, we retain your training data for 12 months in case you return. After that, it is deleted. You can request earlier deletion at any time.

Children’s privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

International data transfers

Your information may be processed and stored in Canada and the United States, where our service providers operate. By using our services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place for all international transfers.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this privacy policy or your personal information, contact us at:

Julie Naismith
Email: info@julienaismith.com
Website: julienaismith.com